Tag Archives: Employee Surveys

SAS Uses the fundamentals and gets great results

Leadership does not have to be complicated. Asking and responding goes a long way to developing a relationship. Relationships are founded on trust and in an environment of trusting relationships people preform better. It creates great business results and a great place to work.

SAS Tops Fortunes List this year – here is how they survey employees

Regan Interview about survey results

From Mat Wilson’s Regan article

Karen Lee, senior manager of internal communications at SAS, said the #1 spot reaffirmed the role of communications in creating a stellar work environment:

“In an  era of social media where communication is critical, transparency within internal communications at SAS reflects the trust our employees have in our leadership and in one another,” said Lee, who was celebrating the selection with team members before dawn on Thursday.

Every year, managers/clients expect a complicated process or survey. The fact is a simple survey that is discussed, turned into action themes and acted upon creates a positive momentum. Surveys are the most scalable and demonstrable activity an organization can do that proves they are listening and that they care. Today, social media can also do this but the advantage of a survey is the legitimacy that the methodology brings to the conversation. Both should be used and likely in combination to enable a dynamic conversation with employees that encourages innovation and creativity.
Employee Survey Process Achieving Leadership Results Ryan Williams Oct 2007 http://d1.scribdassets.com/ScribdViewer.swf

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Does aiming for employee happiness undermine engagement?

Many studies over the years have proven that satisfied/happy employees are more profitable.

The result has been the increase of entitlements and entitlement programs with tangible results.

What if this evidence leads us to short term gains that are unsustainable?

Happy Happy People

Happy Happy People

Here is my theory – when we use incentive based leadership, we can measure a short term impact that can be quantified into a ROI. This encourages a focus on satisfaction and externalities.

A sustainable approach would involve creating an intrinsic motivation that is self determined by employees. They would have a sense of belonging to something bigger. They attach themselves to the mission of the organization and to the people they work with.

Our practices of short term ‘happy measures’ may in fact work against the sustainable leadership approach.

Sears started this when they demonstrated a ratio of profitability correlated to employee satisfaction. Does this foundation of evidence lead us to bad practices?

I am definitely not the first to consider this:
Paul Kearns is Director of PWL

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Social media measurement and the ‘Hawthorne Effect’

This week’s video blog remembers the wisdom of Elton Mayo and applies his research to social media measurement.

Here are my two reactions when I think about the Elton Mayo’s Hawthorn Effect and social media measurement:

  1. Wow the possibilities!

  2. Oh no, we can really mess this up if we are not careful.

A resource for a more precise look at the Hawthorne Effect.

An example of the new powerful tools – Social Radar.

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Best Practices for Associate/Employee Research

For more than a century researchers have been engaged in observing organizational processes. In the early 19th century the focus was on identifying the efficiency of process. Through this process it was realized that observing changed performance. This simple revelation has strongly influenced how and why we engage in measuring organizational dynamics today.

When we construct research processes the founding principle is that the research is a two way communication.  What we ask and how we ask it tells stakeholders what is important to us. The process has the power to create changes for the positive or the negative. Organizational research should encourage collecting valid evidence for decision making and recognize that the audience needs to understand what and why you are researching their activities.

Expected Data Benefits for Planning

  • Evaluates what works well
  • Provides evidence for what works and what might need to change
  • Informs planning process to make future decisions more effective

Dialogue Benefits of Research

  • Connects people across the organization – common understanding
  • Creates opportunities for feedback
  • Facilitates organizational dialogue on common strategic themes

Use Surveys Wisely

  • Employees value the ability to provide anonymous feedback.
  • Less enfranchised organizational members need communication opportunities.
  • “It is safe to say what you think around here” is consistently a low finding on employee surveys across all sectors

When Organizational Research is Done Poorly

  • Employees don’t think anything changed
  • Questions are not relevant to their immediate experience
  • Senior managers receive and use the results but the results do not impact the day-to-day life of the participants
  • People feel they gained a voice in decision making

When Organizational Research is Done Well

  • The results of the research can identify current strengths and challenges.
  • Each participant can focus and move towards a shared vision.

The Outcomes

Employees will be:

  • More satisfied,
  • Managers will have better information for making decisions, and
  • Employees and managers will have the means to check on collective progress.

Create the strategic frame:

  • The research communicates what is important to an organization.
  • What is asked and responded to creates a social contract.
  • The survey then sets the limits or boundaries for a creative and innovative discussion around continual improvement.

How Organizational Research Should be Done

Communicate:
•    Intent
•    Process
•    Results
•    Plans
•    Actions
•    Updates

  • Build a consistent process that is repeated
  • Enable others to use the findings
  • Teams, work units, divisions
  • Facilitate localized conversations to create experiential action

Helpful Quotes

  • Anyone conducting an organizational survey should appreciate that the very act of surveying itself influences attitudes (Walters, 2002)
  • Publicly demonstrating the steps taken to achieve the plan – will impact employees’ perceptions of trust (Gibbons, 2006)
  • The process can tell employees you care about their issues and that you are willing to do something about these issues (Church & Oliver, 2006)
  • With raised expectations, the importance of action exceeds that of the feedback itself (Kraut, 2006)

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